Performance on FY18 targets
We have established targets and commitments to drive performance, behaviours and transparency across a range of sustainability topics. Our scorecard below shows how we have performed against the targets we set for FY18. We have also developed new targets to guide our performance in FY19 and beyond, which are contained in FY19 sustainability targets.
We have developed separate scorecards to reflect our performance against targets set for FY18, and those set for FY19 and beyond, because future targets are based on the issues that emerged from the FY18 materiality review.
Further details about how we have performed are also available in each section of the report.
| Issue | FY18 Target | FY18 Performance | FY18 Status | Material issue |
|---|---|---|---|---|
| Energy market evolution | Publish two thought leadership papers which contribute to a market design that facilitates sustainable, secure, reliable, affordable and decarbonised electricity supply. | More than two thought leadership papers were published in FY18 (refer to the list in the Energy market evolution section). | Target met | |
| Power station transition and closure | Compliance with AGL’s Rehabilitation Principles: 100% | Compliance with AGL Rehabilitation Principles: 100% | Target met | |
| Business and investment leadership | RepTrak reputation ranking: Within the top 30 companies in Australia1 | RepTrak reputation ranking: 47th | Target not met |
| Issue | FY18 Target | FY18 Performance | FY18 Status | Material issue |
|---|---|---|---|---|
| Energy prices and affordability | Develop a Social and Economic Inclusion Policy. | AGL has commenced, but not finalised, its Social and Economic Inclusion Policy. As indicated in the Energy prices and affordability section, we are committed to finalising and complying with the policy by the end of FY19. | Target not met | |
| Customer-led approach and delivery | Net promoter score (NPS)2: improvement in annual NPS compared to FY173. | Net promoter score: -24.7, which is lower than the annual FY17 score of -18.7. | Target not met | |
| Product innovation | Leading by example by increasing the proportion of electric vehicles in our fleet to at least 10%. | Out of a total AGL fleet of 340 cars being used within the AGL business, 38 are electric vehicles, comprising 11%4. | Target met |
| Issue | FY18 Target | FY18 Performance | FY18 Status | Material issue |
|---|---|---|---|---|
| Public policy engagement | AGL will publish all material submissions in relation to public policy matters on the AGL Blog. | All material submissions in relation to public policy matters are published on AGL's blog, The Hub. | Target met | |
AGL will annually disclose all groups which it is a member of that may influence public policy. | Memberships of industry associations are included in the Stakeholder advocacy section of this report. | Target met | ||
| Community engagement | AGL will host at least four community events for each operational/development site5 to allow for community views to be raised and discussed in public6. | At least four events were held at each site, as detailed in the table in the Community engagement section. | Target met | |
Employee Volunteering participation rate of AGL's Enterprise Leadership Team: 90% (head count basis). | Employee Volunteering participation rate of AGL's Enterprise Leadership Team: 68% (head count basis) | Target not met |
| Issue | FY18 Target | FY18 Performance | FY18 Status | Material issue |
|---|---|---|---|---|
| Workplace culture and talent | Employee engagement score: ≥ 75% | We did not conduct an employee engagement survey in FY18. We will adopt a new model for measuring the health of our workplace culture and employee engagement in FY19. | Target not met | |
Key talent retention: ≥ 80% | Key talent retained: 81% | Target met | ||
Women in the Senior Leadership Pipeline ≥ 40% (by FY19) | Women in the Senior Leadership Pipeline: 42% | Target met | ||
| Strong and ethical governance | Number of substantiated issues relating to unacceptable behaviour in the workplace ranked as high or greater according to AGL’s FIRM risk management process: 0 | Number of substantiated issues relating to unacceptable behaviour in the workplace ranked as high or greater according to AGL’s FIRM risk management process: 0 | Target met | |
AGL will continue to publish its approach to corporate governance through the annual Corporate Governance Statement | AGL’s FY18 Corporate Governance Statement is available on the AGL website. | Target met | ||
Number of legislative non-compliances that result in adverse court findings7: 0 | Number of legislative non-compliances that result in adverse court findings7: 0 | Target met | ||
Number of fines or penalties in relation to environmental licences8: 0 | Number of fines or penalties in relation to environmental licences8: 3 | Target not met | ||
| Health and safety | Total injury frequency rate (AGL): ≤1.7 | Total injury frequency rate (AGL): 1.2 | Target met | |
Total injury frequency rate (contractors): ≤4.6 | Total injury frequency rate (contractors): 4.7 | Target not met | ||
| Contractor and supplier management | AGL Supplier Agreements signed in FY18 to include the AGL Supplier Code of Conduct: 100% | AGL Supplier Agreements signed in FY18 that included the AGL Supplier Code of Conduct: 100% | Target met | |
Proportion of material suppliers9 evaluated for compliance with the AGL Supplier Code of Conduct: 80% | Proportion of material supplier partners evaluated for compliance with the AGL Supplier Code of Conduct: 93% | Target met |
| Issue | FY18 Target | FY18 Performance | FY18 Status | Material issue |
|---|---|---|---|---|
| Transition to low carbon energy | Compliance with AGL Greenhouse Gas Policy: 100% | Compliance with AGL Greenhouse Gas Policy: 100% | Target met | |
Customers signed up to AGL’s Future Forests carbon offset product: 10,00010 | 7,982 customers signed up to AGL’s Future Forests product during FY18 | Target not met | ||
Annually offset the greenhouse gas emissions from electricity consumed at AGL’s corporate workplaces11 | 2,320 tCO2e of Gold Standard abatement was purchased to offset 100% of the greenhouse gas emissions associated with electricity consumed at AGL’s corporate workplaces | Target met | ||
| Renewable energy | Development of one additional project through to financial close, via the Powering Australian Renewables Fund. | Financial close on Coopers Gap Wind Farm was achieved on 17 August 2017. | Target met | |
| Minimising other environmental impacts | Environmental Regulatory Reportable Incidents: ≤12 | Environmental Regulatory Reportable Incidents: 14 | Target not met |
| Issue | FY18 Target | FY18 Performance | FY18 Status | Material issue |
|---|---|---|---|---|
| Financial management | Underlying Profit after tax: In line with earnings guidance for FY18. | Underlying Profit after tax: In line with earnings guidance for FY18. | Target met |
- 1. According to the latest RepTrak Pulse Report in FY18.
- 2. Net promoter score over the entire financial year.
- 3. The net promoter score for the whole of FY17 was -18.7.
- 4. This does not include 9 additional electric vehicles owned by AGL, which are currently being leased to third parties in Victoria.
- 5. Given the relatively close proximity of AGL’s hydroelectric schemes to each other, these sites are together considered as a single site for the purposes of meeting this target.
- 6. This target applies to operational/development sites located within a distance of 5km, by road, of a residential community comprising at least 250 people, excluding operating facilities that generate less than 0.1 TWh/pa (based on FY17 generation figures). Notwithstanding the above restrictions, this target also applies to AGL Macquarie, Newcastle Gas Storage Facility, Silverton Wind Farm and Coopers Gap Wind Farm.
- 7. Based on the number of court findings in relation to issues that occurred during FY18.
- 8. Based on the number of fines or penalties received in relation to incidents that occurred during FY18.
- 9. A 'material supplier' is defined as a supplier whose spend with AGL is $15 million or greater per annum, and/or who supplies goods or services that are assessed as very high or extreme risk according to AGL's Fully Integrated Risk Management (FIRM) matrix.
- 10. This relates to the number of customers who have signed up to Future Forests during FY18.
- 11. Comprises offices under AGL's operational control as defined by National Greenhouse and Energy Reporting Act 2007.